Privacy Policy

Last updated: April 18, 2026

Portland Car Towing ("we", "us", "our") operates the website portlandcartowing.com and related services. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

We may collect the following information when you contact us or use our services:

Name and phone number
Vehicle information (year, make, model)
Pickup and dropoff locations
Call recordings and transcripts (for quality and training purposes)
SMS message history related to your service request

How We Use Your Information

To provide towing and vehicle transport services you request
To send you quotes, ETAs, job confirmations, and service updates via SMS
To improve our customer service and operations
To comply with legal obligations

SMS Messaging

When you call us or request service, you may receive text messages related to your tow job including quotes, driver ETAs, and job confirmations. Message and data rates may apply. Message frequency varies based on your service request. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Information Sharing

We do not sell your personal information. We may share your information with:

Drivers assigned to your tow job (name, phone, pickup/dropoff locations)
Service providers that help us operate (Twilio for calls/SMS, Supabase for data storage)
Law enforcement if required by law

Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections and secure data storage.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 3 years after your last service.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the information below.

Contact Us

If you have questions about this Privacy Policy, contact us:

Phone: (503) 608-7014
Website: portlandcartowing.com